Delivery information

All orders are prepared and shipped by E-Kosher, Esopou 10, 10554 Athens. At checkout you will see the order total and the delivery fee. If an item is out of stock or a remote destination needs an extra fee, we will contact you before shipping.

There is no minimum order amount.

How long does it take?

Handling and delivery take up to 3 working days. You can order earlier and choose your preferred delivery date at checkout. Need kosher food in less than 3 days? Message us on WhatsApp or call us and we will do our best to help.

Delivery fees

The delivery fee is calculated automatically from the postcode you enter at checkout and shown before you confirm the order. If your destination is not in the table or the fee looks wrong, write to us and we will confirm the cost before shipping.

Delivery days and times

There are no deliveries on Saturdays, Sundays and Jewish holidays.

We cannot guarantee an exact time, but these are the usual delivery times:

• Athens – usually in the morning.
• Crete – in the morning.
• Mykonos – between 14:00 and 16:00.
• Santorini – between 16:00 and 18:00.

Where do we deliver?

For most destinations we deliver straight to your hotel, apartment or villa – Athens, Mykonos, Santorini, Crete, Corfu and more. Let the hotel know in advance that a package from us is coming, and give us a contact person with a phone number.

For some destinations the delivery reaches a pick-up point, for example:

• Pelion area – up to Volos.
• Zagori villages – up to Ioannina.

To the islands we can also ship by ferry from the port of Piraeus (in a styrofoam box with ice packs), and on the mainland with the parcel service of the KTEL intercity buses. In these cases we arrange the pick-up with you in advance.

Alcoholic drinks

If the order includes alcohol, the person receiving it will be asked to show an ID proving they are 18 or older.

Cancellations and returns

You can cancel an order and get a full refund up to 3 days before the delivery date.

We accept a return and refund you when:

• We sent you the wrong item.
• The item arrived spoiled, damaged or in bad condition.

To process the refund we need to receive the item back: call us the same day with your order number, send us a picture of the item by email or WhatsApp, and keep it in the fridge or freezer (even if it is spoiled or half empty). In Athens our driver will pick it up the same day; on the islands, the following week.

Questions?

Phone: +30 210 32 33 825 · Email: info@koshergreece.com